FAQ

Everything You Need to Know

What are the payment options?

We currently accept all major credit cards.

What is your burn time for medium and large sized candles?

Our mini-sized 3oz. candles have a burn time of 20 hours with proper care. 

Our large-sized 12oz. candles have a burn time of 45 hours with proper care. 

How do I maximize my candle's burn time?

Be sure to trim the wick of your candle 1/4 of an inch before each burn. This will promote a clean and even burn and maximize your candle's burn time.

How should I care for my candles and ensure safety?

Burn each candle at least 2 hours for the initial burn to secure an even burn pool and prevent tunneling which may result in poor scent throw and burn quality.

How do I ensure safety while using my candles?

Burn candles on an even surface and do not burn each candle more than 4 hours at a time. Be sure to avoid drafty/flammable areas.

Keep out of the reach of children and pets. 

I don't see the size/option I'd like to purchase.

If you do not see the size/option of the desired product, we are currently out of stock. Please subscribe to our site with your email address to be the first to know about our restocks and our latest products!

What is your refund/return policy?

Creative Esscentials currently does not accept any returns or exchanges at this time.

What is your shipping and delivery policy?

Currently, please allow 5-7 business days for processing and handling and an additional 5 days for shipping/delivery. Due to COVID-19 and limited supplies, there may be slight shipping delays due to limited supplies. We apologize in advance for any inconvenience.

Do you offer you offer bulk order purchases?

We may be able to accommodate your bulk order requests depending on the availability of items. To submit a bulk order request, just email us directly at cesscentials@gmail.com with the following information: 

  • Product Name(s)

  • Quantities

  • Desired Delivery Date

  • Delivery Address

  • Budget per unit or total budget

  • Statement agreeing to our bulk order terms:​

    • Non-returnable and non-refundable

    • Not for resale without a written contract from Creative Esscentials

My candle was broken upon arrival. Can this be replaced? 

We apologize if you have received a broken candle. If you have received a broken candle upon arrival, please email us at cesscentials@gmail.com for further instruction.