Our Store Policies

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent store policy for our customers. Read below to find out more about how we ship or exchange products. Be sure to visit our FAQ page to review how to care for your candles and ensure safety. Please don’t hesitate to contact us if you have any questions!

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Shipping and Delivery

What You Need to Know

Currently, please allow 5-7 business days for processing and handling. Due to COVID-19 and limited supplies, there may be slight shipping delays due to limited supplies. We apologize in advance for any inconvenience.

 

Returns and Refunds

How It Works

Creative Esscentials currently does not accept any returns or exchanges at this time. Please read and follow instructions pertaining to appropriate candle care in order to ensure you have the most esscential candle experience.